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Refund Policy

Refunds can take up to three weeks to be processed

Automatic Refunds

• HomeWAV will automatically initiate a refund in the following scenarios:

• If the inmate has been released from a facility for at least 72 hour;

• If the facility has been decommissioned;

• If the visitor deletes the inmate;

• If the inmate deletes the visitor; or

• If 180 days of continuous inactivity have passed.

• Refunds may take up to three weeks to be received.

Refunds Requiring Manual Processing

• Users should contact customer support to initiate a manual refund in the following circumstances:

• If the users account is still active and the only payment on the account was made through PayNearMe cash; or

• Credit card transactions that were not automatically refunded after 72 hours of the inmates released or deletion from the HomeWAV software, or visitors being deleted.

Inmate General Funds

• HomeWAV will no longer be issuing checks to the inmates for Inmate General Funds. All refunds will go back to the original credit card transactions on a “Last in, first out “methodology.

• On rare occasions a check will be sent if cash is left on the account and the inmate fills out a refund request form.

• Refunds may take up to three weeks to be received.