CASE STUDY: Service and Support

Our all-in-one platform is more than just a solution – it’s a promise to keep facilities safe and communities connected. Our dedicated Business Development and Field Service Teams are here to provide you with quality service and offer quick assistance with our inmate communications and technology solutions when you need them most.

CHALLENGES: Correctional facilities frequently encounter challenges when collaborating with subpar vendors who fail to deliver prompt and responsive service or upgrade software for extended periods. Facilities need a reliable product that works, otherwise they face a variety of challenges ranging from hostile inmates, increased lobby traffic, potential losses in revenue share, and more. These factors hinder facilities’ ability to stay ahead of industry innovations in inmate communications and technology solutions, impacting not only inmates but also facility staff and local communities. Compounding these issues, facilities often find themselves needing to engage multiple third-party technicians for on-site issue resolution, necessitating clearance procedures for each technician’s initial visit and adding an additional burden to staff responsibilities.

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